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SHIPPING & RETURNS

SHIPPING POLICY

Thank you for choosing our products! We want to ensure that your order is delivered to you in a timely and efficient manner.

 

Here's our shipping policy to provide you with all the necessary information:

  1. Order Processing Time: Once your order is placed, please allow 1-2 business days for processing. During high-demand periods or promotional events, processing times may be slightly longer, but we will do our best to minimize any delays.

  2. Shipping Methods and Carriers: We work with reputable shipping carriers to ensure reliable delivery of your orders. The available shipping methods will be displayed during the checkout process, and you can select the option that suits your needs best.

  3. Shipping Destinations: We currently offer shipping within [insert the countries or regions you ship to]. If your location is not within our shipping range, we apologize for any inconvenience caused and encourage you to check back with us in the future.

  4. Shipping Timeframes: The estimated delivery time will vary depending on your location and the shipping method chosen. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your package.

  5. Shipping Costs: Shipping costs will be calculated based on the weight, dimensions, destination, and selected shipping method of your order. The shipping charges will be displayed during the checkout process, allowing you to review them before completing your purchase.

  6. Customs and Duties: For international orders, please note that customs duties, taxes, or import fees may apply upon arrival in your country. These additional charges are the responsibility of the customer, and we recommend checking with your local customs office for more information.

  7. Order Tracking: We provide order tracking services to ensure you can easily monitor the status and location of your package. You will receive a tracking number via email once your order has been shipped, allowing you to track its progress on the shipping carrier's website.

  8. Order Modifications: Please review your shipping address and other order details carefully before completing your purchase. Once your order has been processed and shipped, modifications may not be possible. If you need assistance, please reach out to our customer support team as soon as possible.

  9. Shipping Issues: While we strive for a smooth shipping experience, unforeseen circumstances or carrier delays may occur. If you encounter any issues with the delivery of your order, please contact our customer support team, and we will work diligently to resolve the matter promptly.

If you have any further questions or require additional assistance regarding our shipping policy, please don't hesitate to reach out to our customer support team. We value your satisfaction and are here to provide you with a positive shopping experience.

​​RETURN & EXCHANGE POLICY​

We want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, please review our policy below:

  1. Eligibility for Returns and Exchanges: To be eligible for a return or exchange, the following conditions must be met:

    • The item must be unused, in its original condition, and with all tags and packaging intact.

    • The return or exchange request must be initiated within 10 days of receiving the order.

    • Customized or personalized items may not be eligible for return or exchange unless there is a manufacturing defect or an error on our part.

  2. Return and Exchange Process:

    • Contact our customer support team to initiate the return or exchange process. Provide your order details and a brief explanation of the reason for the return or exchange.

    • Once your request is approved, you will receive detailed instructions on how to proceed.

    • For returns, you will be responsible for the return shipping costs. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be held responsible for lost or damaged return shipments.

    • For exchanges, you will be responsible for both the return shipping costs of the original item and the shipping costs for the exchanged item.

    • Upon receiving the returned item and confirming its eligibility, we will process your refund or ship the exchanged item within 5-10 business days.

  3. Refund Method and Timing:

    • Refunds will be issued to the original payment method used for the purchase.

    • Please allow 5-10 business days for the refund to be processed and reflect in your account. The exact timing may vary depending on your financial institution.

  4. Non-Returnable and Non-Exchangeable Items: Certain items may not be eligible for return or exchange due to hygiene reasons or other factors. These may include but are not limited to:

    • Undergarments and swimwear

    • Earrings and other pierced jewelry

    • Consumable or perishable items

  5. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return or exchange process and cover any associated shipping costs.

 

Please note that this return and exchange policy applies to purchases made directly through our website. If you have purchased our products through a third-party retailer, please refer to their respective return and exchange policies.

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If you have any further questions or require clarification regarding our return and exchange policy, please don't hesitate to contact our customer support team. We are committed to providing excellent customer service and will be happy to assist you.

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